Using your Over-The-Counter allowance

As a MyTruAdvantage member, you receive a quarterly allowance—$75 each quarter— that you can spend on select over-the-counter (OTC) products included in the OTC Catalog.

What are OTC products?
OTC products are trusted as a first line of defense in treating minor ailments. They are products you purchase (no prescription necessary) that can often help reduce doctor visits and save you money as compared to those that require a prescription.

OTC products are much more than pain relief and cold medications. Digestive aids, first aid, dental, eye and ear care products, and vitamins are also examples of OTC products and are included in the OTC Catalog.

What if I don’t use all of my OTC allowance that quarter? Do I lose it?
You can rollover unused amounts into the next quarter, up to maximum of $150 per rollover.

Our plan allows up to $75 per quarter to purchase over-the-counter medication, including nicotine replacement therapy not already included in the Part D benefits. Unused balances at the end of each quarter can be rolled over into the next quarter, up to a maximum of $150. Any amount greater than $150 will not roll over from one quarter to the next. Benefit not used prior to December 31st within the plan year will be forfeited.

Four convenient ways to place an order.
Choose the way that works best for you:

1. In store:

  • You can pick up your OTC items at any OTC enabled store. To find your nearest location, Visit sig-is.org/storelocator.
    • IMPORTANT: Not all stores participate in this benefit. To find your nearest location, go to Visit sig-is.org/storelocator or contact OTCHS at 1-800-895-6311 (TTY: 711).
  • The number of in store purchases are unlimited, up to your account balance.

2. Online:

  • The fastest and easiest way to order 24/7 is to visit:
  • MyTruAdvantageOTC.com to place your order Your OTC benefit can be utilized three times throughout the quarter. Quarterly benefit periods are distributed as follows:
    • Quarter 1 (January, February, and March)
    • Quarter 2 (April, May, and June)
    • Quarter 3 (July, August, and September)
    • Quarter 4 (October, November, and December)

3. By phone:

  • Orders can be placed by calling 1-800-895-6311 (TTY: 711). You can speak to a live agent Monday to Friday, from 8 AM to 8 PM local time. Please have your MyTruCard and order ready when placing your order by phone.
  • Your OTC benefit can be utilized three times throughout the quarter. Quarterly benefit periods are distributed as follows:
    • Quarter 1 (January, February, and March)
    • Quarter 2 (April, May, and June)
    • Quarter 3 (July, August, and September)
    • Quarter 4 (October, November, and December)

3. By Mail:

  • Mail your completed OTC Order Form to: MyTruAdvantage OTC Orders, 4613 N. University Drive #586, Coral Springs, FL 33067

It's simple and easy to use. Best of all, with a little planning ahead, you can take advantage of the benefits included in your plan and save money on your OTC needs.