Using your Over-The-Counter allowance

As a MyTruAdvantage member, you receive a quarterly allowance—$75 each quarter— that you can spend on select over-the-counter (OTC) products included in the CVS Caremark® catalog.

What are OTC products?
OTC products are trusted as a first line of defense in treating minor ailments. They are products you purchase (no prescription necessary) that can often help reduce doctor visits and save you money as compared to those that require a prescription.

OTC products are much more than pain relief and cold medications. Digestive aids, first aid, dental, eye and ear care products, and vitamins are also examples of OTC products and are included in the extensive CVS Caremark® catalog.

What if I don’t use all of my OTC allowance that quarter? Do I lose it?
You can rollover unused amounts into the next quarter, up to maximum of $150 per rollover.

Our plan allows up to $ 75 per quarter to purchase over-the-counter medication, including nicotine replacement therapy not already included in the Part D benefits. Unused balances at the end of each quarter can be rolled over into the next quarter, up to a maximum of $ 150. Any amount greater than $ 150 will not roll over from one quarter to the next. Benefit not used prior to December 31st within the plan year will be forfeited.

Three convenient ways to place an order.
Choose the way that works best for you:

1. In store:

  • You can pick up your OTC items at any OTCHS enabled store. To find your nearest location, go to https://www.cvs.com/otchs/mytruadvantage.
    • IMPORTANT: Not all CVS stores participate in this benefit. To find your nearest location, go to https://www.cvs.com/otchs/mytruadvantage/storelocator or contact OTCHS at 1-888-628-2770 (TTY: 711).
  • The number of in store purchases are unlimited, up to your account balance.

2. Online:

  • The fastest and easiest way to order 24/7 is to visit: https://www.cvs.com/otchs/mytruadvantage. Online orders must be submitted by 11:59 PM ET to be processed the same day.
  • Your OTC benefit can be utilized three times throughout the quarter. Quarterly benefit periods are distributed as follows:
    • Quarter 1 (January, February, and March)
    • Quarter 2 (April, May, and June)
    • Quarter 3 (July, August, and September)
    • Quarter 4 (October, November, and December)

3. By phone:

  • Orders can be placed by calling 1-888-628-2770. You can speak to a live agent Monday to Friday, from 9 AM to 8 PM local time. Please have your ID and order ready when placing your order by phone.
  • You can always use our automated IVR system 24/7 to:
    • Place an order
    • Track an order
    • Cancel an order
    • Hear benefit information
    • Order a catalog
  • Your OTC benefit can be utilized three times throughout the quarter. Quarterly benefit periods are distributed as follows:
    • Quarter 1 (January, February, and March)
    • Quarter 2 (April, May, and June)
    • Quarter 3 (July, August, and September)
    • Quarter 4 (October, November, and December)

It’s simple and easy to use. Best of all, with a little planning ahead, you can take advantage of the benefits included in your plan and save money on your OTC needs.

Want to learn more? Reach out and let us know.
We’re here to help!
(833) 213-6731 (TTY 711)
www.mytruadvantage.com

About MyTruAdvantage
MyTruAdvantage—Indiana’s own community-focused Medicare Advantage plan. MyTruAdvantage is a Medicare Advantage plan founded by doctors and hospitals you know and trust, focused on the community and designed around you.